11y999 Privacy Policy: How We Handle Your Account Data
This policy explains exactly what information 11y999 collects when you use your account, make a JazzCash or Easypaisa transaction, or browse the lobby — and what we do with it. Read through each section so you know what we hold, why we hold it, and how to reach us if anything needs correcting.
Account data handled directly by 11y999
JazzCash and Easypaisa transaction records kept on file
Your right to review, correct or query your data
Contact path available in your account dashboard
POLICY POSTURE
What Data We Collect and Why
When you open an account, we collect the registration details you provide — name, contact number, and the payment method you link, whether that is JazzCash, Easypaisa, Raast, a bank transfer or a debit card. We log each transaction your wallet makes: the amount, the date, the payment channel and the resulting balance change. We also collect device identifiers and session data so your account stays consistent across the handsets you use to access the lobby. Beyond account and transaction data, we record how you navigate the lobby — which game categories you open, how long a session runs, and whether a transaction was initiated from a mobile connection or a saved device. This usage data helps us keep the account experience functional and consistent. We do not sell your personal data to third parties. We share transaction records with payment processors — including JazzCash and Easypaisa — only to complete or verify a payment you initiated. Any sharing beyond that is limited to what local law in Pakistan requires or permits. Availability of this service depends on local law and eligible regions; where local law restricts access, those restrictions apply.
JazzCash
Transaction records for JazzCash deposits and withdrawals are logged in your account history and shared with JazzCash only to process or confirm a payment you started.
Easypaisa
Easypaisa transfer records follow the same approach: we retain a timestamped record on our side and share only what is needed to complete the transfer.
Raast and Bank Transfer
Raast and bank transfer data is handled identically — we log the transaction reference and amount, and pass verification data to the receiving institution only.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers everything that happens inside your 11y999 account — registration, wallet activity, game session data and support conversations. It does not govern what third-party services do once data leaves our systems through a payment you initiated. Knowing where the boundary sits helps you understand what to bring to us and what to raise with the relevant third party.
Account Access
All data collected during login, registration and account management falls under this policy. That includes the device identifiers tied to your session and any verification steps shown in your account settings.
Transactions
Every JazzCash, Easypaisa, Raast, bank transfer or debit card transaction you initiate through the platform is logged and covered here. The record shown in your account history is our record.
Site Content
Your in-lobby behaviour — game categories opened, session length, wallet interactions — is recorded to keep your account functional. This data does not identify your game choices to any third party.
Third-Party Services
Once a payment instruction leaves our platform and enters JazzCash, Easypaisa or a bank's system, that service's own privacy terms govern the data. We have no control over what happens on their side after the handoff.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have a practical set of options when it comes to your own data. The account dashboard — accessible after login — shows your current profile details, registered payment methods and transaction history. If something looks incorrect, you can submit a correction request through the support channel; we will review the record and update it where the correction is valid. If you want to know specifically what data we hold on you, send a request to our support team using the contact details in the Support section below. We aim to respond with a clear account of what we hold. You can also ask us to delete data that is no longer required for your active account, subject to any retention obligations that local law places on transaction records. Any request you raise will be logged so you have a reference point.
Review Your Records
Open your account dashboard after login to see your full transaction history, registered payment methods and profile data. This is the first place to check before raising a query.
Correct Account Details
If your contact number, payment method or profile information is wrong, use the support channel to submit a correction. Include your account reference so we can locate the record quickly.
Request a Data Summary
You can ask us to summarise what personal data we hold. Send the request through support with your account details and we will provide a written response.
Request Deletion
Where data is no longer needed for your account or required by law, you can request removal. We will confirm what can be deleted and what must be retained under applicable local regulations.
POLICY CONTACT
How to Reach Us About This Policy
Privacy questions and data requests go directly to our support team. Use any of the contact paths below and include your account reference number so we can locate your data record without delay. All policy-related requests are tracked with a reference so you have confirmation that your query reached us.
Account Dashboard
Log in and open the support section in your account dashboard. This is the most direct path — your account reference is already attached to any message you send from there.
Email Support
Send your data or privacy query to our support email address listed in the Contact page. Include your registered mobile number and a brief description of what you need.
Live Chat
If live chat is available in your region and your account status qualifies, you can raise a privacy question there. The agent will log it and escalate to the data team if needed.
DATA HANDLING STANDARDS
How We Manage Data, Cookies and Account Security
Data handling at 11y999 is built around the account relationship — we keep what is needed to run your wallet and game history, and we do not hold it longer than necessary. Cookies on the platform are used to maintain your login session and remember your device so you do not have to re-verify every time you return. You can clear or block cookies through your browser or device settings; doing so may require you to log in again on your next visit. Account security relies on the credentials you set at registration; if you suspect unauthorised access, change your password immediately through the account settings page and contact support. Transaction data is retained for as long as local law and our payment processors require — the specific retention period is stated in the full policy document available in your account.
Cookies and Session Data
We use session cookies to keep you logged in across the lobby and remember your device. These cookies do not track your activity outside the 11y999 platform and are cleared when you end your session or clear your browser storage.
Account Security
Your login credentials are your first line of defence. We store passwords in encrypted form; we do not have access to your plain-text password. If you lose access, the account recovery steps are shown on the login page.
Retention Period
We keep transaction records — including JazzCash, Easypaisa and Raast entries — for as long as local financial regulations require. Once retention obligations are met, data is deleted from active systems.
Policy Updates
When this policy changes, the updated version is published at this URL with the revision date shown at the top of the page. Continued use of your account after a revision means you have seen the updated terms.
POLICY QUESTIONS
Frequently Asked Questions About Our Privacy Policy
These questions cover the points we get asked most often about how personal data, transaction records and information are handled. If your question is not answered here, use the support contact path above.
What personal information does 11y999 collect when I open an account?
We collect your registration details — name and contact number — along with the payment method you link to your account, such as JazzCash or Easypaisa. We also record device identifiers and session data to keep your account consistent across the devices you use.
Can I see all the transaction records 11y999 holds for my account?
Yes. After login, your account dashboard shows a full transaction history including every JazzCash, Easypaisa, Raast and bank transfer entry. The date, amount and payment channel are listed for each transaction. If a record looks incorrect, contact support with your account reference.
Does 11y999 share my data with third parties?
We share transaction data with payment processors — JazzCash, Easypaisa, Raast or your bank — only to complete or verify a payment you initiated. We do not sell personal data. Any sharing beyond payment processing is limited to what local law in Pakistan requires.
How do I request a correction to my information?
Open the support section in your account dashboard or send a request by email. Include your account reference and describe what needs correcting. We will review the record and update it where the correction is valid, then confirm the change to you in writing.
How long does 11y999 keep my transaction data?
Transaction records — including JazzCash and Easypaisa entries — are kept for as long as local financial regulations and our payment processors require. After that retention period is met, the data is removed from active systems. The specific period is stated in the full policy document in your account.
What happens to my data if I stop using my account?
If you request account closure, we retain transaction records for the period required by local law and then delete personal data from active systems. To start this process, send a written request through support with your account reference number and a closure instruction.
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